Keeping Our Customers Safe Skip to main content
  • KOCS Desktop 1170x318

Keeping you updated - in light of recent events concerning COVID-19


All of our Irish stores are now OPEN


We can't wait to see you!


We have implemented the following measures to keep our customers and staff safe in our stores:


Hand Sanitisers
Hand sanitisers will be positioned at the entrance to each store, please apply when both entering and exiting the store
Antibacterial Spray
Antibacterial spray will be available to wipe down baskets and trolleys
2m Distance
Please observe a 2m distance between other customers and staff at all times
Limited Numbers
We will only allow a limited number of people in the store at any one time, this may mean a short queue before entering the store - please respect the 2m distance even when outside
Contactless Payment
We ask that you choose contactless or chip & pin payment where available instead of cash at this time
Protective Screens
There will be a protective screen between customers and staff at checkout

COVID-19 FAQ's - Online Orders

How long will I be waiting for my order?

  • Processing time is currently 2-3 working days


My order has been dispatched but I haven't received it?

  • Our courier company will message you on the day of delivery


Will I receive a refund for items I haven't received?

  • Refunds will be issued for items not in stock, this takes 2/3 working days to appear in you bank


How do I return unwanted items ?


Can I change my order after processing it?

  • Please review your items carefully before finalising your order as we can not amend or adjust your order after processing

Why do I have duplicate payments showing for my order on my bank account?


This is referred to as a Shadow Transaction / Ghost Transaction. This only tends to happen with Bank of Ireland (BOI) / 365 Online (banking app), due to the way in which they display and process authorised payments.

When you place an order, the authorised amount is ring-fenced in your account (displayed as a pending transaction), ready for when we process the order through our system. 

We process the payment this way so that we can check all your items are in stock for delivery. If an item is not available, we can then capture a smaller amount from you, rather than processing a refund which would take longer to get back to you. 

Once the order is processed through our system the final amount should be taken from the funds that have already been authorised in your bank account.

Unfortunately there appears to be issues with the 365 Online (banking app) where both the authorised amount and the final captured payment are displayed separately. 

If you have any further question, please contact your bank directly.


Minimum order value (€30)

We’ve had to temporarily introduce a minimum spend as we’re unable to cope with the amount of orders currently being received. We apologise for any inconvenience caused and will continue to review the situation. The minimum spend excludes VAT and the delivery charge.

Training Courses

All courses from 23rd March through to 1st May have been cancelled and full refunds are being issued, we will begin offering new dates later in the year when the situation allows.

Please note that refunds can take between 7-10 days to be processed and a refund issued.

We know how important we are to our hair and beauty professionals and indeed how important you professionals are to your clients. We understand this is a difficult time for you and your business, but we at Capital Hair & Beauty will be here to help you wherever we can. You should bookmark this page as we will update it with information relevant to you, but you may also want to consider bookmarking these pages for further information:

Government Support for Businesses Impacted by COVID-19

Citizen’s Information COVID-19 Overview

Microfinance Ireland


Coronavirus: Advice for salons


As a family business that’s been supplying the professional hair and beauty industry for over 65 years, we will be doing all we can to maintain our service to you throughout this unprecedented period of uncertainty.

However, the well-being of both our customers and our teams is our biggest priority. We are closely following the advice of Public Health England and the World Health Organisation in order to bring you the most up-to-date information and advice, but most importantly, how that advice will impact you and your business and the actions you can take. 

The amount of information out there can be overwhelming, so you can also visit our social media profiles where we’ll issue daily updates and suggested reading on how coronavirus is impacting our industry specifically. 


What is coronavirus?

Coronavirus causes an illness known as COVID-19, which can affect a person’s lungs and airways. 

What are the symptoms of coronavirus? 

There are 2 main symptoms to look out for, according to theRepublic of Ireland Health Service. If you show either of these symptoms, you should stay at home. These are: 

  • High temperature
  • New, persistent cough or shortness of breath

When should I stay home? How long for? 

If you experience either of the symptoms above, the current advice is to self-isolate for the next 14 days. If you live with someone who has symptoms but you’ve not yet started to show them, you should self-isolate for 14 days from when the first person started having symptoms. If you develop symptoms in those 14 days then you should stay home for 14 days from the first day of your own symptoms.

This is new to us all, so advice is developing as we gain a better understanding. For the most up to date advice on staying at home visit the Health Service self-isolation advice page.

If you do show symptoms it’s important to protect others – do not go to your GP, pharmacy or hospital and stay at home. If you feel you cannot cope with your symptoms at home, phone your GP and they will advise what to do next. 


What financial support is available to salons during the coronavirus pandemic?

These are unprecedented times and it can be quite overwhelming. So, to help with this, we’ve brought together a round-up of the financial support available to you. If you bookmark this page, we’ll do our best to update this page as new support packages are announced.

The government have announced a range of financial support packages available to businesses and individuals that range from loans and grants to deferred bills. If you ran a salon you have several new options available: 


Access to Loans

The government have announced several credit guarantee schemes for small to medium sized businesses.

The first is the aptly named SME Credit Guarantee Scheme, giving businesses impacted by the pandemic a greater chance of access to loans of up to €1m.

The second, which may be of particular interest to many of our salon customers, is the Microfinance Ireland Covid-19 Business Loan. You could qualify for a loan of up to €50,000 if you have less than 10 full-time employees and less than €2m annual turnover. You can apply for a Microfinance loan here.


Temporary COVID-19 Wage Subsidy Scheme

The scheme, run by Revenue, will allow employers to continue to pay their employees during the coronavirus pandemic. The scheme will run for 12 weeks and started on the 26th March 2020. Essentially the scheme will refund employers up to a maximum of €410 per week for each qualifying employee. As the salon owner you do not qualify under this scheme, but instead should apply for the COVID-19 Pandemic Unemployment Payment, below. For more details on the wage subsidy scheme, click here.

COVID-19 Pandemic Unemployment Payment

The new COVID-19 Pandemic Unemployment Payment is available to employees, self-employed people, students and non-EEA nationals who have lost all their employment due to the COVID-19 pandemic. The payment has a simple one–page application form and is paid at a flat rate payment of €350 per week. Read more on the new COVID-19 Pandemic Unemployment Payment here.


Various Personal Support Packages 

The 5 retail banks (AIB, Bank of Ireland, KBC, Permanent tsb and Ulster Bank), along with their representative body Banking & Payments Federation Ireland (BPFI) have announced a series of measures to support personal customers and businesses impacted by the COVID-19 pandemic.

These include:

  • A payment break of up to 3 months for businesses and personal customers. If you want to request a payment break, you should contact your bank directly.
  • A simplified application process to make it easy for businesses and personal customers to get support from their bank.
  • A solution to ensure that COVID-19 applications for a payment break will not affect credit ratings.
  • Deferral of court proceedings for 3 months.

If you are experiencing financial difficulty during the COVID-19 pandemic, you should contact your bank as soon as possible to discuss the options available.

In addition, many credit card companies, utilities companies and various other organisations which you may usually have a bill from are extending payment dates and giving greater access to credit. Get in touch with yours to find out how they can help.

For more information on the personal financial support available, click here.


What are we doing at Capital to support you, our customer? 


We’ve put a number of measures in place to ensure we can continue to provide our services throughout this difficult period. 


Free delivery*

When you spend €65 or more online (ex VAT), we’ll give you free delivery* making it easier and more affordable to get the products you need.


Training Courses

As you might expect, training courses have been cancelled until May 1st 2020 (and may be extended further). All training course orders have been cancelled and refunds are being issued. We will be in touch when new dates are released later in the year once the situation has subsided. 

In the meantime, we do have a range of amazing online training courses you can take from home. So if you’re stuck in isolation – now might be the time to brush up on your skills. We are looking at how we can improve these and will update this page and our social media channels when we have more to offer. We will continue to monitor the situation and follow direction given by the government and will take whatever action is necessary to protect the health of our customers and our teams. 


In the meantime, from all the team at Capital, stay safe.

Page last updated: 3rd July 2020 @ 11:12:29 AM