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Welcome to our FAQ page, here you will find answers to our most commonly asked questions.

Can't find what you're looking for? Please contact our Customer Service team for assistance here.

Online Orders

Can my order be delivered tomorrow?

In Ireland, we can offer two day delivery, but not next day. We must also receive your order by 12:30pm (Monday to Thursday).

When will my online order arrive?

Once your order has been processed you will receive an email with a courier tracking link. For more information on next day delivery and whether your order qualifies, please click here.

I didn't receive a confirmation email of my order, has it still gone through?

There are many possible reasons for not receiving your confirmation email. If you were displayed the order confirmation page (including your order reference) then your order has gone through. If you're still unsure please check your order history in the 'my account' section of the website.

I didn't receive an invoice with my goods, should I have?

To save on paper, all invoices can be found in your online account. Just go to 'Invoices' in the 'my account' section of the website. Here you will be able to view, save and print your invoices when needed.

How do I place a Click & Collect order?

Just use our stock checker to locate your nearest store with the items you need. As soon as you complete your order, your chosen store will start picking your items and notify you once it is ready to go. You can then collect your order at a time that is convenient to you – Your order will be held at your selected store for 3 days. Just visit our store page to check opening times, contact details and directions. For more information, please visit our Click & Collect page.


How can I pay for my order?

Payment in full is required to be made by any of the following credit/debit cards: Visa (Credit/Debit), MasterCard (Credit/Debit), and PayPal through this website prior to dispatch of goods. You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method. Payment in full (cleared funds) required before any goods are dispatched. BACS payment charges (if applicable) must be paid by sender of funds. Please allow ample time for large quantities of items to be delivered.

What should I do if I'm having problems with payment?

You will need to contact your bank if you are having issues getting the payment to go through.


How do I qualify for free delivery?

Free Delivery applies to IE Mainland orders placed online totalling €65 or more (excluding VAT); training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will still be subject to a surcharge due to the increased cost to deliver large and/or bulky items.

For more delivery information, please visit our Delivery Information page.

I've just ordered an item of furniture as well as other products, will they all arrive together?

Generally not, furniture is normally delivered directly from the manufacturers/suppliers, the remaining products will be dispatched by us. We recommend allowing 2 - 3 working days for these goods to be delivered and between 2 - 6 weeks for the furniture items.

For more delivery information, please visit our Delivery Information page.

Can I change my delivery address?

If you have already placed your order you will be given the opportunity to change your address once you receive tracking details from the courier. There will be a link where you can leave delivery instructions or choose an alternative address.

How do I track my order?

You will be sent tracking details from the courier via email/text message. Tracking information will only be sent once the parcel has been dispatched and collected by the courier.


How do I return unwanted goods?

Returning goods bought online is not a problem, all we ask is they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions.

For more information, please visit our Returns Information page.

What should I do if my items are damaged or faulty?

In this instance, please send images of the damaged or faulty item to us with your order number so that we can look into the issue for you. If a fault has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the manufacturing fault has been confirmed.

For more information, please visit our Returns Information page.

Can I return goods ordered online to a store?

Online order returns cannot be processed in-store without prior authorisation. Please contact Customer Services so that they can check with the store on your behalf.

For more information, please visit our Returns Information page.

Trade Only

Are all prices on the website trade?

Yes, all prices on this website are trade prices.

Please can you send me a catalogue of your products?

We do not produce a catalogue of our products as they are all listed on and ordered easily via our website (online catalogue). This helps us to ensure all information and products on our site are correct and up-to-date.

How do I register for a trade card to enable me to shop in-store?

You'll need to visit your local store with identification and proof you're qualified in the hair or beauty industry. Please view our terms and conditions for a complete list of acceptable identification and trade qualifications. To shop online, please follow the online registration process.

Will I get Privilege Points when I shop online?

No, Privilege Points can only be issued and redeemed when shopping in-store.

When is your next VAT Free sale?

If you want to know when our next one is then please follow us on social media or sign up to our emails. If you already have an account with us then please check your contact preferences online to make sure you are receiving updates. For more information, please visit our VAT Free Sales Explained page.

Technical Advice

I've moved house since I last ordered, how do I change my address?

You can change your address details in the 'My Account' section, just click on 'My Address Book'.

I've added a buy 1 get 1 free product to my basket however it is only displaying one; shouldn't I be getting two for the price of one?

Yes, please increase the quantity to 2 and 50% discount will be applied on these items.

I've forgotten my password, how can I reset it?

Click the 'Forgotten your password?' link found above the 'login' button. Enter your email address and you’ll be sent an email containing a link which will take you to the reset password page. This link will expire within 20 minutes for security reasons, if this happens you can simply request another link to be sent. If you do not receive a link by email, please check your spam/junk folders and make sure you are entering the email address you registered with. If you are still unable to login please contact customer services (during office hours).

Please make sure the passwords you entered match

Password must conform to the password policy:

Minimum of 8 characters. Must include at least 1 upper case, 1 lower case & 1 numeric character

I have a new email address, how do I update my account?

Please login using your existing login details, visit the my account area and click on 'update my login'. Here you can enter your new email address, which you can use for future logins to our website.

How do I register to shop online?

New online customer:

  • Just enter the email address into the ‘Create an online account’ field on the login/register page.
  • Then enter your details and click register.

Store customer with an email address on their account:

  • Just enter the email address into the ‘Create an online account’ field on the login/register page.
  • You will then be sent an email (check your inbox) with a link.
  • When you click the link you will be bought back to the registration page with all your account details pulled through.
  • You just need to create a password, click register and you can start shopping.

Store customer without an email address on their account:

  • If you do not have an email address on your store account, please contact Customer Service with all of your account details so they can link your email address to the account.

I can't login to my account?

  • Please click on the ‘Forgotten your password?’ link on the login/register page, then enter your email address. If you have an account with us under that email address, you will then receive an email with a link to create a new password.
  • If you have done this and not received an email please check the email address you are entering is correct. We will only send an email to valid email addresses linked to an account.
  • If you are still having issues trying to login please try another device or try again later, as you may have locked your account by entering your password incorrectly too many times.


For Furniture FAQ's, Click Here.