COVID-19 FAQ's
How long will I be waiting for my order?
Processing time is currently 2 working days
My order has been dispatched but I haven't received it?
Our courier company will message you on the day of delivery (currently taking 1/2 working days for delivery)
Will I receive a refund for items I haven't received?
Refunds will be issued for items not in stock, this takes 3/5 working days to appear in you bank
How do I return unwanted items ?
https://www.capitalhairandbeauty.ie/returns
Can I change my order after processing it?
Please review your items carefully before finalising your order as we can not amend or adjust your order after processing
Why do I have duplicate payments showing for my order on my bank account?
This is referred to as a Shadow Transaction / Ghost Transaction. This only tends to happen with Bank of Ireland (BOI) / 365 Online (banking app), due to the way in which they display and process authorised payments.
When you place an order, the authorised amount is ring-fenced in your account (displayed as a pending transaction), ready for when we process the order through our system.
We process the payment this way so that we can check all your items are in stock for delivery. If an item is not available, we can then capture a smaller amount from you, rather than processing a refund which would take longer to get back to you.
Once the order is processed through our system the final amount should be taken from the funds that have already been authorised in your bank account.
Unfortunately there appears to be issues with the 365 Online (banking app) where both the authorised amount and the final captured payment are displayed separately.
If you have any further question, please contact your bank directly.
Frequently Asked Questions
Q. Can I contact Capital by phone?
A. Yes, although we’re specifically set up to deal with enquiries quickly and efficiently via the enquiry form or email. If you would prefer to speak to someone regarding your order the number for our order processing team is 061-294580. To get in contact with one of our stores please use our store locator to find contact details and opening times.
Q. Can my order be delivered tomorrow?
A. Yes, as long as all items are in stock and tomorrow is a working day. We must also receive your order by 12:30pm (Monday to Thursday). Our next working day delivery service is available to Republic of Ireland addresses only. Please note that we dispatch parcels on a 'next day' service however next day delivery cannot be guaranteed as goods are delivered by a courier company on our behalf. Please note that the next day delivery service is not available during sale periods, for more information please see our delivery page.
Q. I didn't receive a receipt with my goods, should I have?
A. To save on paper, all receipts are emailed to the address you registered with. Please ensure we have your correct email address and that you are able to receive emails from us.
Q. Please can you send me a catalogue of your products?
A. We do not produce a catalogue of our products as they are all listed on, and ordered easily via our website (online catalogue). This enables us to ensure all the information and products we have are correct and up-to-date.
Q. Are all prices on the website trade?
A. Yes, all prices on this website are trade prices.
Q. How do I register for a trade card to enable me to shop in-store?
A. You’ll need to visit your local store with identification and proof you’re qualified in the hair or beauty industry. Please view our terms and conditions for a complete list of acceptable identification and trade qualifications. To shop online, please follow the online registration process.
Q. Will I get Privilege Points when I shop online?
A. No, Privilege Points can only be issued and redeemed when shopping in-store.
Q. I didn’t receive a confirmation email of my order, has it still gone through?
A. There are many possible reasons for not receiving your confirmation email. If you were displayed the order confirmation page (including your order reference) then your order has gone through. If you're still unsure please check your order history in the 'my account' section of the website.
Q. I've moved house since I last ordered, how do I change my address?
A. You will have the opportunity to change your billing and delivery addresses during the checkout process.
Q. I've added a buy 1 get 1 free product to my basket however it is only displaying one; shouldn't I be getting two for the price of one?
A. Yes, please increase the quantity to 2 and 50% discount will be applied on these items.
Q. I've just ordered an item of furniture as well as other products, will they all arrive together?
A. Generally not, furniture is normally delivered directly from the manufacturers/suppliers, the remaining products will be dispatched by us. We recommend allowing 2 - 3 working days for these goods to be delivered and between 2 - 8 weeks for the furniture items.
Q. I've forgotten my password, how can I reset it?
A. Click the 'forgotten your password?' link found above the 'login' button. Enter your email address and you’ll be sent an email containing a link which will take you to the reset password page. This link will expire within 20 minutes for security reasons, if this happens you can simply request another link to be sent. If you do not receive a link by email, please check your spam/junk folders and make sure you are entering the email address you registered with. If you are still unable to login please contact customer services (during office hours).
Q. I have a new email address, how do I update my account?
A. Please login using your existing login details, visit the my account area and click on 'update my login'. Here you can enter your new email address, which you can use for future logins to our website.
Q. Where will my training course take place?
A. Courses usually take place at our stores, please see our store locator for address confirmation.
If the answer to your question is not listed above, please contact us.
