This is referred to as a Shadow Transaction / Ghost Transaction. This only tends to happen with Bank of Ireland (BOI) / 365 Online (banking app), due to the way in which they display and process authorised payments.
When you place an order, the authorised amount is ring-fenced in your account (displayed as a pending transaction), ready for when we process the order through our system.
We process the payment this way so that we can check all your items are in stock for delivery. If an item is not available, we can then capture a smaller amount from you, rather than processing a refund which would take longer to get back to you.
Once the order is processed through our system the final amount should be taken from the funds that have already been authorised in your bank account.
Unfortunately there appears to be issues with the 365 Online (banking app) where both the authorised amount and the final captured payment are displayed separately.
If you have any further question, please contact your bank directly.
A. Yes, although we’re specifically set up to deal with enquiries quickly and efficiently via the enquiry form or email. If you would prefer to speak to someone regarding your order the number for our order processing team is 01-8369761. To get in contact with one of our stores please use our store locator to find contact details and opening times.
A. Yes, as long as all items are in stock and tomorrow is a working day. We must also receive your order by 12:30pm (Monday to Thursday). Our next working day delivery service is available to Republic of Ireland addresses only. Please note that we dispatch parcels on a 'next day' service however next day delivery cannot be guaranteed as goods are delivered by a courier company on our behalf. Please note that the next day delivery service is not available during sale periods, for more information please see our delivery page.
A. To save on paper, all receipts are emailed to the address you registered with. Please ensure we have your correct email address and that you are able to receive emails from us.
A. We do not produce a catalogue of our products as they are all listed on, and ordered easily via our website (online catalogue). This enables us to ensure all the information and products we have are correct and up-to-date.
A. Yes, all prices on this website are trade prices.
A. You’ll need to visit your local store with identification and proof you’re qualified in the hair or beauty industry. Please view our terms and conditions for a complete list of acceptable identification and trade qualifications. To shop online, please follow the online registration process.
A. No, Privilege Points can only be issued and redeemed when shopping in-store.
A. There are many possible reasons for not receiving your confirmation email. If you were displayed the order confirmation page (including your order reference) then your order has gone through. If you're still unsure please check your order history in the 'my account' section of the website.
A. You will have the opportunity to change your billing and delivery addresses during the checkout process.
A. Yes, please increase the quantity to 2 and 50% discount will be applied on these items.
A. Generally not, furniture is normally delivered directly from the manufacturers/suppliers, the remaining products will be dispatched by us. We recommend allowing 2 - 3 working days for these goods to be delivered and between 2 - 8 weeks for the furniture items.
A. Click the 'forgotten your password?' link found above the 'login' button. Enter your email address and you’ll be sent an email containing a link which will take you to the reset password page. This link will expire within 20 minutes for security reasons, if this happens you can simply request another link to be sent. If you do not receive a link by email, please check your spam/junk folders and make sure you are entering the email address you registered with. If you are still unable to login please contact customer services (during office hours).
A. Please login using your existing login details, visit the my account area and click on 'update my login'. Here you can enter your new email address, which you can use for future logins to our website.
A. Courses usually take place at our stores, please see our store locator for address confirmation.
If the answer to your question is not listed above, please contact us.
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This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and protects any information that you provide when using the capitalhairandbeauty.ie website or otherwise provide CHB with your personal information.
CHB is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21st May 2018.
When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.
We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.
Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments. PayPal transactions are subject to the PayPal privacy policy.
We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.
We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.
This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.
Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.
To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.
You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018
