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Returns Information


Please inform us of your intention to return goods by filling out the form at the bottom of this page (returns cannot be processed without prior authorisation).

Your order reference number will need to be clearly marked on the paperwork you send back with the goods, so that we can process your return efficiently. We strongly recommend you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.

If you’re unable to send goods back to us or return them to a store you can request that we arrange a collection (at our discretion) however the cost of this may be deducted from any refund due. Collections usually cost £15+VAT but please note you may need to pay in advance.

Unwanted goods

Returning goods bought online is not a problem, all we ask is they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge). The original delivery charge cannot be refunded. Furniture and equipment orders may be subject to additional conditions, please see below for details.

Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:

  • Scissors/Razors
  • Cosmetics
  • Hair brushes/Hair extensions
  • Body jewellery/Piercing tools
  • Foot Spas

This list is not exhaustive, your statutory rights are not affected.

Damaged, incorrectly delivered or missing goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery (using the form below).

We’ll begin an investigation immediately and contact you with the next steps. You will be reimbursed the cost of delivery if required to send anything back to us, but please note photos will be requested for damaged items.

Faulty goods

If a fault has developed within the manufacturers warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the manufacturing fault has been confirmed.

In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).

Furniture and equipment items

Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:

Furniture and equipment orders cannot be cancelled more than 5 working days after being placed, we may in rare circumstances accept the cancellation or return of an order outside of this time scale however this is at our discretion and may be subject to a charge of up to 20% of the value of the goods as well as the delivery charge.

Returns authorisation form

Please enter your full name
Please check the size of the value you provided for Name, the maximum size for this field is 4000 characters.
Please enter your email address
Please check the size of the value you provided for Email address, the maximum size for this field is 4000 characters.
Please enter valid email address.
Please check the size of the value you provided for Phone number, the maximum size for this field is 4000 characters.
Please enter the order reference number (found on your delivery note or order confirmation email)
Please check the size of the value you provided for Order number, the maximum size for this field is 4000 characters.
Please tell us why you wish to return goods
Please check the size of the value you provided for Reason for returning goods, the maximum size for this field is 4000 characters.
Please tell us exactly which products you wish to return
Please check the size of the value you provided for Which product(s) do you wish to return? If faulty please describe the issue. If damaged please detail., the maximum size for this field is 4000 characters.
Please let us know what outcome you'd like
Please check the size of the value you provided for I'm looking for (subject to qualification):, the maximum size for this field is 4000 characters.
Please let us know where you'd like to return the goods to
Please check the size of the value you provided for Ideally, how would you like to return the goods?, the maximum size for this field is 4000 characters.
Please confirm you are not a robot.
We have been unable to verify your identity, please confirm you are not a robot.

Returns address

Returns Department, Capital Hair & Beauty, Convent Avenue, Richmond Road, Fairview, Dublin 3