This is referred to as a Shadow Transaction / Ghost Transaction. This only tends to happen with Bank of Ireland (BOI) / 365 Online (banking app), due to the way in which they display and process authorised payments.
When you place an order, the authorised amount is ring-fenced in your account (displayed as a pending transaction), ready for when we process the order through our system.
We process the payment this way so that we can check all your items are in stock for delivery. If an item is not available, we can then capture a smaller amount from you, rather than processing a refund which would take longer to get back to you.
Once the order is processed through our system the final amount should be taken from the funds that have already been authorised in your bank account.
Unfortunately there appears to be issues with the 365 Online (banking app) where both the authorised amount and the final captured payment are displayed separately.
If you have any further question, please contact your bank directly.
We’ve had to temporarily introduce a minimum spend as we’re unable to cope with the amount of orders currently being received. We apologise for any inconvenience caused and will continue to review the situation. The minimum spend excludes VAT and the delivery charge.
All courses from 23rd March through to 1st May have been cancelled and full refunds are being issued, we will begin offering new dates later in the year when the situation allows.
Please note that refunds can take between 7-10 days to be processed and a refund issued.
We know how important we are to our hair and beauty professionals and indeed how important you professionals are to your clients. We understand this is a difficult time for you and your business, but we at Capital Hair & Beauty will be here to help you wherever we can. You should bookmark this page as we will update it with information relevant to you, but you may also want to consider bookmarking these pages for further information:
Government Support for Businesses Impacted by COVID-19
Citizen’s Information COVID-19 Overview
As a family business that’s been supplying the professional hair and beauty industry for over 65 years, we will be doing all we can to maintain our service to you throughout this unprecedented period of uncertainty.
However, the well-being of both our customers and our teams is our biggest priority. We are closely following the advice of Public Health England and the World Health Organisation in order to bring you the most up-to-date information and advice, but most importantly, how that advice will impact you and your business and the actions you can take.
The amount of information out there can be overwhelming, so you can also visit our social media profiles where we’ll issue daily updates and suggested reading on how coronavirus is impacting our industry specifically.
Coronavirus causes an illness known as COVID-19, which can affect a person’s lungs and airways.
There are 2 main symptoms to look out for, according to theRepublic of Ireland Health Service. If you show either of these symptoms, you should stay at home. These are:
If you experience either of the symptoms above, the current advice is to self-isolate for the next 14 days. If you live with someone who has symptoms but you’ve not yet started to show them, you should self-isolate for 14 days from when the first person started having symptoms. If you develop symptoms in those 14 days then you should stay home for 14 days from the first day of your own symptoms.
This is new to us all, so advice is developing as we gain a better understanding. For the most up to date advice on staying at home visit the Health Service self-isolation advice page.
If you do show symptoms it’s important to protect others – do not go to your GP, pharmacy or hospital and stay at home. If you feel you cannot cope with your symptoms at home, phone your GP and they will advise what to do next.
These are unprecedented times and it can be quite overwhelming. So, to help with this, we’ve brought together a round-up of the financial support available to you. If you bookmark this page, we’ll do our best to update this page as new support packages are announced.
The government have announced a range of financial support packages available to businesses and individuals that range from loans and grants to deferred bills. If you ran a salon you have several new options available:
The government have announced several credit guarantee schemes for small to medium sized businesses.
The first is the aptly named SME Credit Guarantee Scheme, giving businesses impacted by the pandemic a greater chance of access to loans of up to €1m.
The second, which may be of particular interest to many of our salon customers, is the Microfinance Ireland Covid-19 Business Loan. You could qualify for a loan of up to €50,000 if you have less than 10 full-time employees and less than €2m annual turnover. You can apply for a Microfinance loan here.
The scheme, run by Revenue, will allow employers to continue to pay their employees during the coronavirus pandemic. The scheme will run for 12 weeks and started on the 26th March 2020. Essentially the scheme will refund employers up to a maximum of €410 per week for each qualifying employee. As the salon owner you do not qualify under this scheme, but instead should apply for the COVID-19 Pandemic Unemployment Payment, below. For more details on the wage subsidy scheme, click here.
The new COVID-19 Pandemic Unemployment Payment is available to employees, self-employed people, students and non-EEA nationals who have lost all their employment due to the COVID-19 pandemic. The payment has a simple one–page application form and is paid at a flat rate payment of €350 per week. Read more on the new COVID-19 Pandemic Unemployment Payment here.
The 5 retail banks (AIB, Bank of Ireland, KBC, Permanent tsb and Ulster Bank), along with their representative body Banking & Payments Federation Ireland (BPFI) have announced a series of measures to support personal customers and businesses impacted by the COVID-19 pandemic.
These include:
If you are experiencing financial difficulty during the COVID-19 pandemic, you should contact your bank as soon as possible to discuss the options available.
In addition, many credit card companies, utilities companies and various other organisations which you may usually have a bill from are extending payment dates and giving greater access to credit. Get in touch with yours to find out how they can help.
For more information on the personal financial support available, click here.
We’ve put a number of measures in place to ensure we can continue to provide our services throughout this difficult period.
When you spend €65 or more online (ex VAT), we’ll give you free delivery* making it easier and more affordable to get the products you need.
As you might expect, training courses have been cancelled until May 1st 2020 (and may be extended further). All training course orders have been cancelled and refunds are being issued. We will be in touch when new dates are released later in the year once the situation has subsided.
In the meantime, we do have a range of amazing online training courses you can take from home. So if you’re stuck in isolation – now might be the time to brush up on your skills. We are looking at how we can improve these and will update this page and our social media channels when we have more to offer. We will continue to monitor the situation and follow direction given by the government and will take whatever action is necessary to protect the health of our customers and our teams.
In the meantime, from all the team at Capital, stay safe.
Page last updated: 3rd July 2020 @ 11:12:29 AM
Sign up for the latest news, offers and ideas
Monday to Friday 9am – 5pm
Email: Stay up to date with the latest news, offers and ideas.
Text: Be alerted when we have a VAT Free sale or exclusive promotions.
Post: Receive our bi-monthly mailer full of offers and new products.
This privacy policy sets out how Capital Hair and Beauty Ltd (CHB) uses and protects any information that you provide when using the capitalhairandbeauty.ie website or otherwise provide CHB with your personal information.
CHB is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.
CHB may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21st May 2018.
When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.
We may collect technical information regarding the type of electronic
device used, such as the make and model, operating system, internet browser
and also which pages of the site are visited and for how long. This is
statistical data about our users' browsing behaviour and does not identify
you personally. Debit/credit card details are entered on secure pages
hosted by our payment service providers, whether this be Secure Trading or
PayPal, this data is stored securely on their servers, we do not have
access to this. Where card details are given for payment processing over the phone, we do not record or store these details.
We also use CCTV in our stores for the security of our employees and customers.
Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.
Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.
We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt out of this please visit Google’s ad settings.
Personal data is stored on secure servers, separate to the website server. We may share this information with third party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments. PayPal transactions are subject to the PayPal privacy policy.
We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.
We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.
This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication, if you have opted in and the communication is deemed by us to be relevant to you.
Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.
To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences’. You can then change your opt in preferences for email, text and post. Alternatively simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.
You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.
This policy was last updated on 23rd May 2018