Introduction
By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Capital Hair and Beauty’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Capital Hair & Beauty' or 'us' or 'we' refers to the owner of the website whose registered office is Capital (Hair and Beauty) Ltd, Unit 25 / 27 Oak Road Business Park, Nangor Road, Dublin, Ireland. The term 'you' refers to the user or viewer of our website.
Our IE registration number is 906586, (530201 in the United Kingdom).
The use of this website is subject to the following terms of use:
Trade Only Customers
Capital Hair & Beauty is a trade-only supplier. By placing an order with us, you confirm that you are purchasing
in a business capacity within the hair or beauty industry, or as a student or trainee in the profession.
You also confirm that you have the appropriate knowledge, training and competence to use the products safely and correctly.
We will not be held responsible for any injury, damage or loss resulting from improper or inappropriate use of products.
We reserve the right to request proof of your professional or student status at any time and to refuse or cancel any order
where we reasonably believe that you do not meet these requirements.
It is your responsibility to ensure that you hold appropriate insurance and comply with all relevant regulations and guidance
when using products in a professional or training environment.
To shop in-store you'll need to and prove you work and/or are qualified in the hair or beauty industry, ID will also be required.
Our stores will accept one of the following as proof:
- Salon business card and a letter from solicitor or accountant
- Third-party insurance certificate
- Course completion certificate
- Student enrolment letter, stating course dates
- Trade reference or buying card from another hair and beauty trade supplier
- Business cheque book or business credit card
Along with one of the following forms of identification:
- Driving licence
- Utility bill
- Passport
Use of information
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.
Product availability
All products are subject to stock availability. If there is insufficient stock to deliver the goods ordered by you, we will attempt to transfer the item(s) from our stores. We will contact you (usually via email) confirming which item(s) are out of stock and give you a new estimated date for delivery. We will not be obliged to offer compensation for any disappointment suffered. Please be aware that clearance lines are items that have been discontinued by supplier and may not have perfect packaging.
Product reviews
Product reviews on our website are collected and moderated by a third-party provider (Feefo) and are subject to their terms and policies.
We do not guarantee the accuracy or completeness of any reviews displayed and reserve the right to remove or disable content where appropriate.
For further information, please refer to Feefo’s terms and conditions.
Training courses
By booking a training course place you are agreeing to the following:
- It is your responsibility to ensure you or the person(s) you are booking on the course meets the requirements as detailed within the course details before booking.
- Available places displayed online are an indication and not a guarantee that the amount of places are available.
- Advertised trainer is correct at time of booking, we reserve the right to change the trainer without notice at any time.
Dress Code:
Please wear professional attire when attending a training course. This could be a tunic if you have one, or a black top and black trousers.
Training Course cancellation policy:
Most courses are refundable up to 8 days prior to the start date of the course (in some cases this may be up to 15 days, please check the course information sheet before you book). After this point courses are non-refundable and non-transferable under any circumstances. You may send a substitute delegate providing they meet the course criteria. We reserve the right to cancel the course date, in this case we will notify you at least 7 days prior to the event and advise you of an alternative date/venue or provide you with a full refund. In the event of a course cancellation with less than 7 days' notice, a new course date or refund will be organised for you however in this instance Capital Hair & Beauty are NOT liable for travel expenses, childcare, potential loss of income or any potential associated costs.
Insurance:
It is your responsibility to check with your potential/existing insurance provider and/or county council to ensure you are able to gain your public liability, business insurance and any council license requirements before booking a training course through Capital Hair & Beauty Ltd.
Pricing
We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Capital Hair & Beauty reserves the right to refuse to supply to any individual or company for whatever reason.
All prices are exclusive of VAT and delivery and are quoted in Euros unless otherwise stated.
Special offers
All promotions, discounts and special offers are subject to availability and may be withdrawn or amended at any time without notice.
Specific promotion terms may apply and will be stated on the relevant product, category, or marketing material.
Unless expressly stated otherwise:
- Offers cannot be combined with any other promotion, discount, or account benefit
- Offers apply to selected products and categories only
- Minimum spend requirements may apply
- Discounts must be applied at checkout and cannot be added retrospectively
- Offers are non-transferable and have no cash alternative
Exclusions
The following items are excluded from all promotions unless explicitly stated:
- Salon Furniture & Equipment
- Training Courses
- Selected professional brands (including but not limited to: ghd, Dyson, K18, Milk_shake, Color Wow)
- College Kits
- Shipping charges
Returns and Promotions
Where a product is purchased as part of a promotion (including free or discounted items), the full promotional set must be returned to receive a refund.
If qualifying items are returned without the associated promotional items, we reserve the right to:
- deduct the full retail value of any free items, or
- adjust the refund to reflect the revised order value
VAT Free Equivalent Promotions
Some promotions may offer a discount equivalent to the VAT amount. VAT is still applied in accordance with Irish law, but the total payable reflects the discounted price.
Further details may be provided within the promotion itself.
For an explanation of how VAT-Equivalent Promotions work, please visit our How VAT Free Sales Work page.
Misuse of Offers
We reserve the right to:
- cancel orders
- remove promotional discounts
- suspend or close accounts
where an offer is used in a way that breaches these Terms or is deemed to be abusive.
Cancellation and amendment of orders
Orders cannot usually be amended or cancelled once placed.
If your order has been dispatched, any unwanted items must be returned in accordance with our returns policy.
Payment
We accept payment via the following methods: Visa, MasterCard, Apple Pay, Google Pay or PayPal.
You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method. Payment in full (cleared funds) required before any goods are dispatched. BACS payment charges (if applicable) must be paid by sender of funds.
Delivery
We aim to dispatch orders within 1 - 2 working days however this can vary due to stock availability. Furniture and equipment orders are normally delivered within 2 - 4 weeks although some items may take 6 - 8 weeks. Please note: All large furniture items are kerbside delivery only. You will be advised of the estimated delivery date shortly after your order is placed. We use a courier ‘next working day’ delivery service for all orders dispatched by us to addresses in Ireland (some larger orders are sent direct from manufacturers). Delivery times to European destinations are usually between 3 – 8 working days. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the Republic of Ireland. However you will be informed of this before your order is dispatched.
It is our couriers policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.
Sorry, we cannot deliver to BFPO addresses.
For more information please see our delivery information.
Free delivery offer
Applies to orders placed online totalling €65 +VAT or more and being delivered to an Irish address; training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will be subject to a surcharge. This will be advised dependant on the item in question.
Next day delivery service
Orders placed online before 12pm will be eligible for next day delivery, this applies to orders placed Monday to Thursday on working days only. Orders placed before 12pm on Friday will normally be delivered on the Monday. This service is subject to stock availability and does not apply to orders including furniture, equipment or special order items. Where the next working day is a bank holiday, goods will be out for delivery on the following working day.
Delivery notification service (including 2-hour delivery time slot)
In order to keep you up-to-date and to deliver your goods at the most convenient time for you, we'll pass your email address and mobile number (where provided) on to our courier company so they can email you throughout the various stages of delivery and/or text you when a delivery is due to be made. These messages will also include a 2-hour time slot where delivery is estimated to take place and will give you the opportunity to delay your delivery for between 1 - 3 working days if more convenient for you. Please note that this service is only available for goods dispatched by us through our courier company (currently Interlink Express) to Ireland addresses. A similar service is available to selected European countries through DPD, please see details below.
Delivery to European destinations
Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the standard delivery charge quoted may need to be increased to allow for large and/or heavy items, however you will be informed of this before your order is dispatched.
DPD - Cross Border Predict service is now available to the following countries: Belgium (2-6 hour time slot), Czech Republic (3 hour time slot), Germany (2-6 hour time slot), Luxembourg (2-6 hour time slot), Netherlands (1-4 hour time slot) & Slovakia (3 hour time slot). This means that a delivery time slot notification will be sent to customers by text message (if phone number provided) or email.
Minimum spend
We have had to set a minimum order value of €20 +VAT to help cover order processing costs, sorry for any inconvenience caused. The delivery charge does not count towards the minimum order value.
Product restrictions
Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. Please do not order any restricted items if delivery is to an overseas destination.
Customs
When purchasing goods for delivery outside of Ireland you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside of Ireland it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.
Your online account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.
Ownership of goods
We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returns
Returns, refunds, and claims are governed by our Returns Policy, which forms part of these Terms & Conditions.
Please review our full returns policy.
This policy forms part of these Terms & Conditions and, by placing an order, you agree to be bound by its terms, including all applicable timeframes, conditions, and procedures.
Privilege Points (in-store only)
Privilege Point stamps cannot be issued online, and Privilege Point vouchers cannot be redeemed online. For more information about Privilege Points please click here.
Brand Loyalty Stamps (in-store only)
Brand Loyalty Stamps cannot be issued or redeemed online.
WEEE
Capital Hair & Beauty Ltd will take back your WEEE on a one-for-one, like-for-like basis, free of charge at the time of delivery or at any one of our store(s) nationwide. Waste batteries are taken back in store on a one-for-zero basis (i.e. no purchase required) as long as they are of equivalent type to that sold by us. WEEE and waste batteries can also be returned to your local civic amenity site free of charge. The following link will show you how to find the civic amenity site closest to you where you can recycle your WEEE, batteries and light bulbs https://www.weeeireland.ie/household-recycling/where-can-i-recycle/
Never put WEEE, batteries or light bulbs in any of your bins.
Jurisdiction
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
General
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without express permission. All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Force majeure
Capital Hair & Beauty shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.
