Starting your own business can definitely be daunting, but once you’ve got your clientele sorted, you’re halfway there! Here we break down some useful tips to getting and retaining your clients.
Start local
You’ve finally decided to go it alone and you’re wondering where to start. Well, the easiest place is right in front of you; your local network. Let everyone know that you’re stepping out on your own and that you’d love to offer them an initial discount. You can even offer friends and family a referrals discount if they really spread the word!
What’s even better than referrals? Testimonials. If you have a website (and you should because your favourite social media platform could go down at any time) this is where you can post reviews and testimonials. Referrals are great at the time, but reviews and testimonials are up 24/7 meaning that anyone can search for you, the services you provide, and learn first hand why they need to book with you above anyone else.
Top Tip: Ask clients to leave reviews on your business Facebook page, Google Listing or tag you in any social media posts their share of the great services you have provided. But make sure you respond with a thank you.
Make sure to utilise local business listings as well as Google listings, and if you really want to make the most of your website, try and learn more about SEO – it’s all about keywords that your new potential clients could be using to search for you. We’ve found a great guide on SEO for Beginners - moz.com/beginners-guide-to-seo
Top Tip: Include your website address (URL) on business cards, social media bios, text messages, emails etc.
If you don’t yet have a website, check out Squarespace and Wix; both offer easy to use templates that allow you to build your own site and you can often get a free trial too. If you don’t feel like you have the time then search online for a web designer – you can try Fiverr for affordable options anywhere in the world, or search locally for a designer near you.
Loyal clients
Once you’re up and running with a steady clientele, it’s important to stay in touch with them. Emails and newsletters are great for letting them know your latest offers; Mailchimp is super reliable and offers a range of plans to suit your budget while Substack is free no matter how many subscribers you have and is really easy to just type into and press send! Don’t forget to put in place a GDPRpolicy so your clients know what you are using their data for and more importantly, that you are keeping their data safe.
Top Tip: Add a newsletter sign up form on your website, so you can capture new customer data and contact them with any new offers, services or pricing.
Social media is even more immediate when it comes to sharing your news, but not only is it great for staying in touch; it’s also a solid option for finding new clients. For instance, if you’re looking for more bridal clients, head to Facebook and look for online groups that discuss events, weddings etc. Request to be added and let people know you’re there when they might need you. Don’t start spamming everyone and every post though; be selective and let that community grow to trust you and your work.
Top Tip: Ask clients to tag you in any social posts they share on their social profiles of the work you created. It’s a great way to expand your reach and who doesn’t love a positive endorsement from a client.
Get to know your clients
Building a clientele isn’t just about letting them know what you’re up to and what you’re offering; it also means that you need to ask more questions and above all: listen. Retaining your clients means addressing their needs; how much do you really know about your them? Find out if they’re concerned about sustainability; do they prefer vegan or natural products? The more you know, the better you can serve your clients, meaning they won’t need to go anywhere else.
Cancellation Policy
You have built your clientele, and your calendar is full, then out blue a client cancels. As frustrating as this maybe, especially if its last minute there are process you can put in place to soften the blow - create a cancellation policy! For our top tips and advice on creating a cancellation policy check our blog.
Freelance Focus, is a one stop resource for anyone working as a freelancer or thinking of going freelance in the hair & beauty industry, which includes a FREE downloadable guide filled with advice, useful insights, experiences and tips (from experienced freelancers) to help you understand the steps needed to make the right choices for you.
Introducing Chantelle, a talented beautician, hair extension specialist and proud owner of ‘Chantelle’s Beautique’. We sit down with Chantelle as she tells us how she started out in the industry, her top tips for becoming self-employed, struggles she faced and overcame along the way and her favourite products that she can’t live without!
My treatment room is based in my garden at home and I offer a full range of Hair and Beauty treatments specialising in skin care, brows & hair extensions. My clients love my set up and really appreciate the little touches like being able to park with ease and having more of a cosy experience away from the hustle and bustle of a busy salon. As well as running my own business at home, I also enjoy teaching others on their journey starting out in the trade with my own accredited courses at home as another branch of my business called ‘The Hair and Beauty Training Beautique’. You may also see me in your local Capital Hair & Beauty as I also tutor for one of their training providers ‘Face Forward’ offering brow lamination and lash lift and tint courses.
Sophie gained a wealth of experience working in the industry from her background working in prestigious 5 hotel & spa and salon settings which lead her up to starting a business of her own. We talk about all things beauty and the curved tweezers that she can’t live without!
Hi Sophie, tell us a little bit about your journey and how you go into the industry and what lead up to starting out on your own?
I gained a lot of knowledge from working in different settings from working with a big teams in a 5 star hotels and spas to smaller beauty salon environments. I gained so much knowledge from working in both settings and although it was hard work and long hours.
I started out by working in a few different 5 star hotels with spas and a salons where I gained all my knowledges and experiences from each one to put together for my own business! It was hard work and long hours all the practice paid off. It was actually one of my clients I saw regularly in the salon I worked at that said I should set up on my own and gave me the confidence to go self-employed and I’ve not looked back since!
Does the bob ever go out of style? Short answer: No. The reason for the evergreen appeal of the bob is because, depending on the length, it’s a look that can suit any face shape or hair texture. Right now, it can be anything from a short and swingy French girl bob, a luxurious long bob, or a razor-cut curly bob. For Tori Kiff, it’s about keeping things fresh with the addition of a fringe.
“I love updating a classic curly bob with a fringe, especially as so many of my curly clients seem to think it’s a style they shouldn’t have. I’ve managed to show so many clients that it’s all down to fear and that actually, a curly bob is so flattering and easy to style; I advise them to use their fingers to curl their fringes or to use a brush when styling,” shares Tori.
Of course, the most modern way to wear a bob is the Bixie, a hybrid of the bob and pixie; think classic bob updated with a fringe or micro bangs, or you could play with the Butterfly Bob. RUSH Creative Director Andy Heasman’s a fan.
If you ever spend time on social media, then you'll definitely have heard about skin cycling, or skin fasting. During the pandemic, this three-step regime rose to popularity as many of us had more time to spend on pursuing our 'perfect' skin. Read on to find out the what and why of skin cycling and how you can build it into your beauty therapy menu.
Explore the Ultimate Fall colours that will satisfy every single creative craving. Read on to find out more..
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This policy was last updated on 23rd May 2018
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